Mountain Springs Lake Resort
Frequently Asked Questions
Find quick answers about reservations, accommodations, the lake, Resort amenities, policies, visitors, and what to expect during your stay.
For complete rules, fees, restrictions, and terms, please review our Resort Policies.
Reservations & Arrival
Planning Your Stay
What is Mountain Springs Lake's deposit and payment policy?
A 50% deposit is required at the time of reservation, and one-night stays must be paid in full when booked. Unless other arrangements have been made in advance, the remaining balance and applicable taxes are charged to the valid credit card on file on the morning of arrival. Personal checks must be received at least 30 days before arrival. If the initial deposit was made through Apple Pay, Google Pay, PayPal, Affirm, or a similar third-party payment service, contact the Resort at least 48 hours before arrival to provide a credit card for the remaining balance.
What is your cancellation policy?
All payments are nonrefundable. If the Resort is notified at least 48 hours before the check-in day, payments may be transferred to a future stay. The transfer must be used within one year of the original date of first payment. Cancellations within 48 hours forfeit all payments. If you do not check in by noon on the day after your scheduled arrival without notifying the Resort, the remaining stay and all payments are forfeited.
What time is check-in and check-out? Can we request early check-in or late check-out?
Check-in is after 4:00 PM and check-out is by 10:00 AM. Early check-in and extended check-out cannot be guaranteed. Guests who remain beyond their scheduled check-out time without an approved arrangement may be charged $100 per hour.
What do I need to register at check-in?
The guest responsible for the reservation must provide valid government-issued photo identification at registration. Guests, visitors, and vehicles must be accurately registered with Guest Services, and required vehicle passes must be properly displayed.
Is parking available?
Yes. Parking is available at or near your accommodation and is included at no additional charge. Please let Guest Services know how many vehicles will be included with your stay so the appropriate parking passes can be provided. All guest vehicles must display a valid Resort car pass while on the property.
What if I arrive after the Guest Services office closes?
The Guest Services office is open from 9:00 AM to 5:00 PM. If you expect to arrive after 5:00 PM, please contact Guest Services before the office closes for late check-in instructions. After-hours assistance is available by calling 570-629-0251.
What is required at the time of departure?
Please leave the accommodation broom-clean, with the kitchen tidy, the premises damage-free, and all accommodation contents accounted for. Report accidental damage before check-out. Pre-existing damage should be reported to Guest Services within two hours of check-in. Charges may apply for excessive cleaning, missing items, or damage beyond normal wear and tear.
Accommodations & Amenities
What to Expect at the Resort
Is Mountain Springs Lake Resort open year-round?
Yes. Mountain Springs Lake Resort is open year-round. Year-round lodging includes 2- and 3-bedroom cabins and adult-only Luxury Suites. The 3-season cottages, apartments, and Farmhouse operate during their seasonal period. Some Resort activities and amenities, including rowboats, swimming areas, and other lake recreation, are seasonal and weather dependent.
Is Mountain Springs Lake Resort family-friendly?
Yes. Most cabins and 3-season accommodations welcome families, with access to the lake, beach areas, playgrounds, nature trail, fishing, and other Resort recreation. All Luxury Suites, including Cottage Suite 32, are adult-only accommodations for two adults, and seasonal Apartment 19 is also adult-only. Review the individual accommodation page for current occupancy and sleeping arrangements before booking.
How is my accommodation provisioned?
All accommodations include a Smart TV, hair dryer, iron and ironing board, air conditioning, and seasonal rowboat access. Amenities vary by accommodation and may include a full or efficiency kitchen, outdoor charcoal grill and picnic table, gas fireplace, dishwasher, microwave, ceiling fans, and other features. Luxury Suites are adult-only, non-cooking accommodations for two adults and include a microwave and mini-refrigerator. Review the individual accommodation page for the exact amenities included with your stay.
What linens and basic supplies are provided?
Bed linens, blankets, bath towels, hotel-size shampoo and conditioner, paper towels, and toilet paper are provided. Beach towels are not provided, so please bring your own for lake and beach use. Kitchen equipment and other supplies vary by accommodation; check the individual accommodation page for unit-specific details.
Is Wi-Fi available? What about cell phone coverage?
Complimentary Wi-Fi is available in all guest accommodations and in and around the Guest Services office. Cell-phone service can vary by carrier, device, and location on the property.
Do you have cribs, high chairs, or Aerobeds available?
Pack 'n Play cribs, high chairs, and Aerobeds are available for a nominal fee, subject to availability. Contact Guest Services at least 48 hours before arrival to arrange a rental.
Are there dining options on the property?
There is no on-site restaurant at the Resort. Most cabins and seasonal accommodations include kitchens, and many include outdoor charcoal grills. Luxury Suites are non-cooking accommodations. Dining, shopping, and other Pocono options are available nearby, and Guest Services can provide recommendations.
Lake & Outdoors
Enjoying Mountain Springs Lake
Can we boat and fish?
Mountain Springs Lake is a private 76-acre lake, and accommodations have access to an assigned seasonal rowboat. Boating and fishing are generally available from dawn to dusk, May through October, weather permitting. Rowboats are limited to three persons, with a maximum combined person weight of 425 pounds and a maximum total load of 600 pounds including persons, motor, and gear. PFD requirements apply. A Pennsylvania fishing license is not required on the Resort's private lake. Live minnows from outside sources are not permitted.
Is there a pool, or can we swim in the lake?
Mountain Springs Lake Resort does not have a swimming pool. During the warmer season, registered guests can swim in designated areas at the Resort's two private lake beaches. There is no lifeguard on duty, so swimming is at your own risk. Seasonal availability and lake conditions apply.
Can I have a fire outside my accommodation?
Some accommodations have approved Resort-installed fire pits. Where a Resort-installed fire pit is not provided, fire pits, bonfires, and other open fires are not permitted. Only Resort-provided kiln-dried firewood may be used in Resort-installed fire pits.
What is there to do close by?
The Pocono Mountains offer hiking, parks, waterfalls, mountain attractions, waterparks, rafting, shopping, dining, seasonal events, and more. Explore the Resort's regional guide or contact Guest Services for recommendations during your stay.
Policies & Guest Experience
Keeping the Resort Peaceful and Safe
Are you pet friendly?
Pets, including emotional support animals, are not permitted at Mountain Springs Lake Resort. ADA service animals are accommodated in accordance with federal law. Animals whose sole function is comfort or emotional support do not qualify as service animals under the ADA.
Is smoking or vaping permitted?
Smoking or vaping of any kind is prohibited inside all Mountain Springs Lake Resort accommodations and buildings. This includes cigarettes, cigars, pipes, e-cigarettes, vaping devices, and other smoked or vaporized substances. Smoking and vaping are permitted outdoors only. Violations inside Resort accommodations or buildings result in a $500 charge.
Is there a noise curfew?
Excessive noise is not permitted at any hour. Quiet hours are Monday through Thursday from 9:00 PM to 8:00 AM and Friday through Sunday from 10:00 PM to 8:00 AM. Outdoor music is prohibited except as part of an approved, privately rented Orchard event, where outdoor music must conclude by 10:00 PM.
Can we shoot off fireworks?
No. Personal fireworks are not permitted anywhere on Mountain Springs Lake Resort property. A violation results in a $500 fee, and a second violation may result in eviction from the Resort. Guests are also responsible for resulting damages.
Do you have a Lost and Found?
Guests are responsible for personal belongings left behind, and Mountain Springs Lake Resort is not responsible for items left on Resort property. As a courtesy, the Resort may make reasonable efforts to locate and return reported items, but recovery, storage, safekeeping, and return are not guaranteed. Lost & Found is cleared periodically, and no minimum holding period is guaranteed. An item may be donated, discarded, or otherwise become unavailable before return arrangements are completed. If an item is returned, shipping is COD plus a $20 packaging fee. Items cannot be held for a future visit.
What happens if I lose a key or forget to return it?
Two keys per cottage are provided at check-in and must be returned at check-out. A $25 charge applies for each missing key. If a missing key is subsequently returned, the key charge will be refunded less 10% to cover processing fees and costs.
Can we have visitors during our stay?
Yes, visitors are permitted, but they must be registered with Guest Services and their vehicles must display valid Resort parking passes. Visitor limits, hours, fees, and occupancy requirements apply. Please review the current Resort Policies or contact Guest Services before your visitors arrive.
Where can I read all Resort policies?
The Resort Policies page contains the complete rules, fees, visitor requirements, boating requirements, event guidelines, and other terms that apply to a stay at Mountain Springs Lake Resort.
Events & Assistance
Visitors, Gatherings and Help During Your Stay
Can we host a gathering or event at the Resort?
Events and group gatherings require Resort approval in advance. East Beach, West Beach, and The Orchard may be available for approved gatherings, subject to current Resort policies, fees, hours, occupancy limits, and vendor requirements. Contact Guest Services before making event plans or inviting attendees.
Can I bring welcome gifts or baskets for guests in other accommodations?
Yes. Gifts must be non-perishable, delivered pre-assembled, and provided within 48 hours of check-in. Delivery service is $5 per gift per cottage and should be requested at least seven days before arrival. Contact Guest Services to coordinate delivery.
What if something in our accommodation is missing or not working?
Please contact Guest Services as soon as possible so we can assist. Reporting an issue promptly gives the Resort the best opportunity to address it during your stay.
What if I need assistance after hours?
An after-hours answering service and on-call staff are available. Call 570-629-0251 for assistance. For an emergency requiring police, fire, or medical response, call 911.
Who owns Mountain Springs Lake Resort?
Mountain Springs Lake Resort is family owned and operated by the Rader family. Learn more about the lake, the property, and the generations behind the Resort on the Our Story page.
Still Have a Question?
Guest Services Is Here to Help
Contact Mountain Springs Lake Resort for accommodation-specific questions, reservation help, event planning, or anything not answered above.