Resort Policies

Resort Policies

We welcome vacationers, families and responsible groups. While it is our hope that you enjoy the beautiful grounds and many features the Resort has to offer, we must also ask that you respect the preferences of other guests at all times.  From romantic getaways to family reunions, early risers to night owls, on the beach, in the woods or near the cabins, each guest has a special reason for visiting MSL. We reserve the right to immediately evict any guest or group whose behavior, in our sole discretion, creates a disturbance; no refunds of rent will be made. 

Your Accommodation

We pride ourselves in maintaining the highest standards in every accommodation. All accommodations are equipped for housekeeping with bed linens and towels, cable television, hair dryer, iron and ironing board, air conditioning and a complimentary rowboat.  Amenities vary with each accommodation i.e. outdoor charcoal grill and picnic table, fully-equipped or efficiency kitchens with cookware, dishes, flatware, glasses and coffee maker. Other amenities may include a gas fireplace, dishwasher, microwave, DVD, VCR, ceiling fans, etc. The Cottage Suite is an adult only, no-smoking, non-cooking cottage featuring luxury amenities not found in our other accommodations. Please call Guest Services at (570) 629-0251 or e-mail vacation@mslresort.com for further information regarding amenities and reservations.

Rental Payments

A deposit of 50% is required at time of reservation. This deposit may be made using VISA, MasterCard, American Express, Discover, Money Order, Certified Check or Cash.  Personal checks are accepted if received thirty (30) days prior to arrival. Personal checks are not accepted within thirty (30) days of arrival. Your balance, including 6% Pennsylvania tax and 3% County  Room Tax  is due at time of check-in and may be paid in the same manner as deposits (personal checks are not accepted at time of check-in).  When paying with cash, by Money Order or Certified Check, a valid credit card will be required.  One night stays must be paid in full at time of reservation.

Special Rate Offers

The rate you are quoted upon booking is the rate you will be charged upon check-in regardless of any special offers or discounted rates that may be advertised after booking. If you cancel an existing reservation, it is not considered a new reservation if booked for the same time and/or accommodation. Cancellation policies apply.

Cancellation Policy

If you cancel for any reason, all payments made are not refundable. If we are notified of your cancellation at least 48 hours prior to your check-in day, your payments may be transferred to a new reservation for a future stay. Otherwise, all payments will be forfeited.  If you fail to check-in by noon, the day after your scheduled check-in (without notifying our office) the balance of your stay will not be available and your payments will be forfeited. Payment transfers must be used within one year of original date of first payment and may not be transferred to another accommodation at the same time of cancelled reservation. Certain restrictions apply.

Check In/Out Information

Check-in time is after 4:00 pm, check-out time is by 10:00 am. Accommodations and Resort grounds are not available to you or your guests before or after those times. Unfortunately, due to the nature of our accommodations and amenities, we are unable to offer or guarantee early check-in or extended check-out times. So we may properly prepare each unit and resort amenities for our next guest, it is imperative you check-out by your scheduled time. If you do not depart by your scheduled check-out time, a late check-out fee of $100 per hour will be charged to your credit card. 

Guests, Visitors and Their Vehicles

When checking in, please be sure to register the correct number of vehicles, guests and visitors, obtain car passes and properly display them in all vehicles. For security purposes, staff members periodically tour the premises and verify number of cars, guests and visitors registered with the office. There is an unauthorized visitor’s fee of $100 per car. Please respect the Daytime and Overnight Visitor’s Policies to avoid this charge to your account, in addition to Daytime and/or Overnight Visitor Fees.  Please note: Although our lawns and fields may be enticing to your car, 4 wheeling is not a resort amenity. Please refrain from attempting to drive on the grass, through the woods or anywhere else that does not appear to be a road. You will be charged for any ground repairs required. ATV’s, dirt bikes, snowmobiles, campers, RV’s, etc. are not permitted

Events and Group Gatherings

If you wish to host an event or gathering, such as a cocktail party, barbecue, welcome dinner, brunch, etc., written approval must be received from the Resort and the following criteria met.

  • All accommodations in the area (East End, West End, The Farm) in which you are staying, or congregation area you wish to utilize, must be reserved by your group.
  • Each cabin rental includes refuse removal and refuse capacity for standard occupancy only. Therefore, the following fees apply to all events and/or gatherings (multiple day events are priced slightly higher).
  • Group Site Fee: $350 per day
  • Group Refuse Fee: $250 minimum (fees vary with group requirements). It is the responsibility of the client that all refuse be placed in refuse bags, closed /secured, and placed in required refuse containers.
  • Portable Rest Room Rental: $250. One portable restroom is required for up to 50 guests, $150 per additional unit/per 50 guests thereafter. Handicap accessible facilities are available at a slightly higher rental cost. All surrounding areas must be returned to original condition to avoid maintenance fees.
  • Tents, Caterers, etc.: If equipment or other services are desired, i.e. tents, tables, chairs, cooking facilities, caterers, etc., all arrangements must be made through the Resort. Only approved vendors may be used. Equipment and/or equipment rental placement, delivery set-up and break-down times, etc. must be approved and times arranged by Resort.
  • Furniture, fixtures, kitchen utensils, etc. may not be moved from cottage to cottage. Replacement fees will be charged to individual accommodation account(s) for any items missing from accommodation(s).
  • Fire pits for your group gathering are available for $200 per day (additional consecutive day: $100 each). Fire pit includes starter log and 2’ ring of firewood. Fire pit may not be moved from Resort specified location and must be attended to at all times. Please extinguish fire and place spark cover over pit prior to leaving site. Fire pits must be requested at least seven (7) days prior to your arrival and are subject to availability. Personal fire pits, bonfires and/or other open fires are not permitted on Resort property.
  • Bands, DJs, boom boxes and the like are not permitted at group gatherings.
  • In accordance with local ordinances (and out of respect for other guests and neighbors), all outdoor events and music must conclude by 10:00 pm.
  • Impromptu Gatherings: Fees will automatically be charged, without notice, to the accommodation credit card on file if the following (including but not limited to) is required: site or accommodation clean-up/maintenance, repair or replacement of property, damage (hourly maintenance fees - $50/hr), septic capacity overage due to exceeding standard accommodation occupancy (septic overage charge - $375 minimum per system).

Daytime Visitors must be registered with Guest Services, a car pass secured and properly displayed prior to entering the grounds.  To maintain the peaceful enjoyment of MSL for all guests, daytime visitors are limited to one car per day per accommodation, maximum of 4 visitors. Daytime visiting hours are from 9:00 AM to 11:00 PM. The overnight visitor’s fee will be charged for visitors remaining on the property after 11:00 PM.

Overnight Visitors must be registered with Guest Services, a car pass secured, properly displayed and the appropriate overnight visitor’s fee paid prior to entering the grounds.  You may have a maximum of two overnight visitors above your accommodation’s standard occupancy.  There is an overnight visitor’s fee of $20 per person, per night, ages 7 and older. All children, including infants, are considered guests when computing accommodation’s maximum occupancy.

Outdoor Music

In consideration of all resort guests and neighbors, the playing of outdoor music is not permitted. All music must be contained within your accommodation.

Fireworks

Personal fireworks are not permitted on the grounds of MSL. Should you (or anyone in your party) choose not to adhere to the “no fireworks” policy, a $350 maintenance fee (plus any damages) will automatically be charged to your accommodation without notice. 

Fire Pits

Fire pits (from outside sources), bonfires and/or other open fires are not permitted on Resort property.

Security/Damages

Unit should be vacated “broom clean,” kitchen tidy, damage free and all accommodation contents (including towels and linen) accounted for. We realize accidents happen and breakage occurs. You are required to report accidental damage to us prior to check-out. If pre-existing damage is noticed, it must be reported to the office within two hours of check-in. Your credit card will be charged, within ten (10) business days of your departure, for any excessive cleaning, missing items, and/or damages to the premise or furnishings which occur during your occupancy, excluding normal wear and tear.

Pak-n-Play Cribs, Aerobeds and Hi-chairs are available for a nominal fee and are subject to availability. Please call Guest Services at least forty-eight (48) hours prior to arrival to arrange for rentals (Pak-n-Play Cribs, Aerobeds and Hi-chairs may not be available upon check-in).

Pets

Absolutely no pets are permitted at any time. Please find alternate daytime and overnight accommodations for your favorite pet(s) as they are not permitted on the property or in our accommodations. For the comfort and safety of all our guests, our no pet policy is strictly adhered to.  If any guest chooses not to adhere to this policy, he/she and their pet(s) will be immediately evicted without refund. If, after you have checked out, we find or are notified that a pet or pets were part of your stay, special cleaning fees (minimum $350) will be charged to your accommodation account without notice. 

Fishing and Boating

One complimentary rowboat, with corresponding accommodation and dock number, is included with each cottage rental.  Please use your private boat and dock only. Additional rowboats, canoes, paddleboats and electric trolling motors are available for rent (subject to availability). Gas powered motors are not permitted.  Boating and fishing hours are from dawn to dusk, April through November, weather permitting. Fishing licenses are not required.  Rowboat occupancy is limited to three persons with a 425 pound maximum. PA law requires life jackets for all boat occupants; available through Guest Services. To protect the ecology MSL, live minnows from outside sources are not permitted – minnow traps are available to rent.

Lost and Found

If you forget something, call our office as soon as possible. We will make every effort to find the lost item(s) and it will be returned COD plus a $10 packaging fee. However, we cannot be responsible for items left behind.  If unclaimed within thirty days, the items are donated to a local charity. Due to storage limitations, items will not be kept until your next visit.

Fax and Internet Services

Complimentary wireless internet access is available in the Guest Services office as well as the surrounding outdoor areas, including the parking lot and Guest Services porch. Mail and phone messages may be received during our regular office hours. Fax service is available for a nominal fee of $1 per page for incoming and outgoing faxes at (570) 629-3018.

Welcome Gifts and Baskets

If you are providing a welcome gift for your guests, such as a basket or bag of goodies, items may be delivered within forty-eight (48) hours of check-in. All gifts must be non-perishable (refrigeration is not available), delivered pre-assembled and personalized with guest name, if required. Gifts will be distributed to your guests upon check-in.  For late check in guests, gifts will be available the next day. Delivery service is available:  $5 per gift per cottage. Please request delivery service at least seven (7) days prior to your arrival.

Terms and Conditions

This property is privately owned and operated. We reserve the right to refuse service to anyone. MSL is not responsible for accidents or injury to guests or for the loss of money or valuables of any kind. Should the accommodation you reserved become unavailable, for any reason, we reserve the right to substitute a comparable accommodation without notice. Refunds will not be made for loss of power, inclement weather, acts of God (including but not limited to) hurricanes, floods, snow and ice storms, earthquakes, tornados, fires, etc. All policies and guidelines are subject to change.

Call (570) 629-0251 or email vacation@mslresort.com for further information regarding amenities and reservations.